Complaints Policy
Pornpics.com
Complaints Policy
Last Updated: January 28, 2025
-
Introduction
This policy is part of your legal agreement with us. By using PornPics.com, you agree to the terms of this policy—please read it carefully. By submitting a complaint, you confirm that the information you provide is accurate.
-
Contact Information
PornPics.com is operated by
You can contact us by writing to the address above, emailing us at , or reaching out through PornPics.com at https://www.pornpics.com/contact/.
-
Scope
This policy explains how we handle complaints related to content on PornPics.com that might be (1) illegal, (2) violate our Terms of Use or Acceptable Use Policy, or (3) otherwise fail to comply with the law. It does not cover complaints about content moderation decisions or copyright infringement, which are addressed under our Appeals Policy and DMCA Policy.
-
Complaints about Content Moderation Decisions
We moderate content on PornPics.com in accordance with our Terms of Use and Acceptable Use Policy. To contest a decision to deactivate content, to deactivate an account, or to issue a final warning, you may file an appeal using the appeal form located at https://www.pornpics.com/contact/. Appeals against a content moderation decision, including any decision to remove content, deactivate an account, or ban you from using PornPics.com because we believe you have engaged in an illegal act, are subject to our Appeals Policy.
-
Complaints of Copyright Infringement
Complaints related to copyright infringement must be submitted to our copyright agent in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in that policy.
-
How to Make a Complaint and Report Illegal Content
-
You can submit a complaint using any of the following methods:
-
Using our Contact Form:
Send your complaint using contact form.
-
Using the “Report” Function:
On the content page, click the “Report” button, select the reason for your complaint from the drop-down menu, and provide a brief explanation of the issue or reason for reporting. Be sure to include enough information to enable us to identify and investigate the content in question. Misuse of this form may impact our ability to address valid complaints.
-
Emailing
Send your complaint to abuse@pornpics.com.
-
Writing to Us:
Send your complaint to the applicable address in section 2.
-
-
Regardless of the method that you use, please ensure your complaint includes sufficient evidence to help us investigate effectively, including:
- URLs or other identifiers for the reported content;
- a clear explanation of the alleged issue, referencing relevant laws or policies if applicable; and
- supporting documentation, such as screenshots, recordings, or other materials.
-
You can submit a complaint using any of the following methods:
-
Complaint Review Process
When reviewing a complaint:
- We will review the relevant information and the supporting documents that you have provided.
- We may request additional information or documents from you or third parties to assist in resolving your complaint.
- We will review your complaint in good faith and within any legally applicable time limit (we will investigate complaints of unlawful or nonconsensual content within seven business days).
- If your complaint relates to content that appears on PornPics.com and we determine that the content is unlawful or materially violates our Terms of Use or Acceptable Use Policy, we will remove it.
- We will notify you when we have completed our review of your complaint and any action taken as a result of your complaint. If we determine that the content complies with our Terms of Use and do not remove it, you can appeal our decision as described in our Appeals Policy.
-
Unjustified or Abusive Complaints
You must not make any complaint under this policy that is wholly unjustified, abusive, or made in bad faith. If we determine that you have done so, we may suspend or terminate your account.
-
EU/EEA Consumer Mediation Services
If you are located in the European Economic Area, you may resolve any dispute with us through consumer mediation services using the European Online Dispute Resolution (ODR) platform. We are not required to participate in alternative dispute resolution proceedings (except in very limited circumstances).
-
Regulatory Complaints
We are committed to complying with applicable legal and regulatory requirements. Users in certain regions may contact relevant regulatory bodies to raise concerns or seek assistance:
- European Union. If you are located in the European Economic Area (EEA) and believe that an infringement of the EU’s Digital Services Act (DSA) has occurred while using PornPics.com, you have the right to file a complaint with the Digital Services Coordinator in your country of residence. Additionally, you may report concerns to us under this policy and, if dissatisfied with our response, dispute our decision under our Appeals Policy.
- Australia. Users in Australia can report concerns about the safe use of technology to the eSafety Commissioner via their website.
-
Breach of Contract Claims under the Online Safety Act
If you are a resident of the United Kingdom, you are entitled to bring a breach of contract claim against us, including where we fail to comply with our Terms of Use. This includes situations where (1) your content is removed or access to it is restricted without proper justification, or (2) your account is suspended or banned in violation of our Terms of Use. These rights are provided under the Online Safety Act and other laws.
-
Your Statutory Rights
Nothing in this policy or our Terms of Use affects your statutory rights under law.